StandOut clients span numerous industries, countries, and organizational structures. Every client that we work with is unique in so many ways, and we’ve released many enhancements over the past year to provide you with options for StandOut to best fit the needs of your teams. 

Please read on to review the latest options for customizing Engagement Pulse surveys, new ways to automate and schedule platform communications, and enhancements that connect you directly with the StandOut support that you’re looking for. 

Additional Engagement Pulse customization 

You’ve always had the ability to customize Engagement Pulse questions and specify which users you’d like to survey, and this year we introduced even more options to fit the specific needs of your teams. 

Flexible Engagement Pulse Window: The January release brought StandOut practitioners the ability to set globally launched Engagement Pulse surveys for the length of time that is ideal for their organization. While 14 days remains the standard that we recommend keeping most Engagement Pulses at, this new capability allows organizations the flexibility to adjust the survey length to 3 or 4 weeks, or select custom dates ranging between 14 and 30 days. 

Customized Engagement Pulse Debrief Questions: In an effort to help administrators procure the exact insights needed to understand the Engagement Pulse debrief experience across their teams, we introduced the ability to customize the Engagement Pulse Debrief survey questions back in January. These custom questions may be added as a direct follow up to the existing Engagement Pulse Debrief questions, allowing you to dig a little deeper into the team member and team leader experience. 

Flexible options for Platform Communication 

In today’s world of work, schedules are more varied than ever, and we’re committed to ensuring StandOut users remain in the loop by delivering automated yet relevant information to your inbox during the timeframe that’s best for you. 

Notification Schedule:  In December we released new Notification Schedule capabilities, allowing you to select when you’d like to receive notifications from StandOut. Check out your User Settings to select the day(s) and times that you’d like to receive notifications.  Administrators are able to set organization-level notification schedules as well to align with business hours and work schedules; user-level settings will override anything set at the organization level.  

New User Intro Email: With the October release, we automated the process for letting new users know that they can begin using StandOut.  While in past it’s been up to the organization to send communication to users who have been added to the platform, administrators can now opt into using the New User Intro Email.  This automation reduces client lift and provides a consistent methodology for onboarding new users. 

Automation to connect directly with the StandOut Team 

Have an idea? Need some help? It’s easier than ever to connect with StandOut on these things and more! 

Product Ideation:  We love hearing product ideas directly from StandOut users; in fact, many of the release enhancements of the past year originated directly from user input! That why we’ve created a space within the StandOut Community specifically intended to facilitate meaningful conversations around future enhancements and user cases. Please go ahead and submit any ideas that you have, or log in to show your support for ideas that have been submitted by other users. Our Product and Community teams are regularly reviewing all ideas submitted to assist in roadmap planning. 

Help Button:  We’ve made it easier than ever to find the support you need with the addition of a new Help button, introduced in the January release. Once clicked, this button will serve up curated Knowledge Base articles that are relevant to the page you are on, plus a search bar for you to find additional content and navigate directly to the StandOut Community. 

Community integration with ZenDesk:  With the March release, we simplified the process for escalating bugs and issues that are reported within the StandOut Community through a new integration with ZenDesk. Users are now notified by Community moderators if their question is turned into a ticket and receive auto-generated emails when the ticket is created and routed to Product Support. They’ll then hear back directly from our Product Support team within 24 hours. No need to go chasing to multiple places; users now enjoy the convenience of StandOut support all in one place. 

Stay tuned for Part 3 of our StandOut: Year in Review series, coming in September!